At 388jl.com, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our Philippine online gaming platform.
These cards highlight the core principles behind how 388jl.com handles your personal information. Full details are in the legal text below.
388jl.com uses industry-standard SSL encryption and secure server infrastructure to protect your personal and financial data from unauthorized access, disclosure, or misuse at all times.
You have the right to access, correct, or request deletion of your personal data held by 388jl.com. Our support team is available 24/7 to assist with any data-related requests from players across the Philippines.
388jl.com does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve your experience on our platform.
We use cookies to enhance your 388jl.com experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings at any time.
388jl.com complies with applicable Philippine data protection laws and gaming regulations. We collect only the data necessary for account management, KYC verification, and regulatory reporting.
You can opt out of promotional communications from 388jl.com at any time by updating your account preferences or contacting our support team. Transactional and security emails cannot be opted out of.
388jl.com ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the 388jl.com platform (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use 388jl.com.
This Policy applies to all users of the 388jl.com Platform, including registered players, prospective players, and visitors to our website. By accessing or using 388jl.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
388jl.com collects personal information that is necessary to provide our services, comply with legal and regulatory obligations, and improve your experience on the Platform. The categories of information we collect include:
2.1 Registration and Account Information. When you create a 388jl.com account, we collect:
2.2 Identity Verification (KYC) Information. To comply with Philippine gaming regulations and anti-money laundering requirements, we may collect:
2.3 Financial Information. When you make deposits or request withdrawals, we collect:
2.4 Usage and Technical Information. When you use the 388jl.com Platform, we automatically collect:
2.5 Communications. If you contact 388jl.com customer support, we collect records of your communications, including live chat transcripts, email correspondence, and any information you provide in support requests.
388jl.com uses the personal information we collect for the following purposes:
388jl.com processes your personal data on the following legal bases:
5.1 We Do Not Sell Your Data. 388jl.com does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5.2 Service Providers. We may share your personal information with trusted third-party service providers who assist us in operating the 388jl.com Platform, including:
All third-party service providers are contractually required to handle your personal data in accordance with applicable data protection laws and to use it only for the specific purposes for which it was shared.
5.3 Regulatory and Legal Disclosure. 388jl.com may disclose your personal information to Philippine gaming regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive.
5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 Retention Period. 388jl.com retains your personal information for as long as your account is active and for a period thereafter as required by applicable Philippine laws and gaming regulations. In general, account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
6.2 Deletion Requests. You may request deletion of your personal data by contacting 388jl.com customer support. Please note that we may be unable to delete certain data where retention is required by law or where the data is necessary to resolve outstanding disputes or enforce our agreements.
6.3 Anonymization. Where personal data is no longer required for the purposes for which it was collected and retention is not legally mandated, 388jl.com will either securely delete or anonymize the data so that it can no longer be associated with you.
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 388jl.com Platform. They help us recognize your device, remember your preferences, and understand how you use our Platform.
7.2 Types of Cookies We Use.
7.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 388jl.com Platform. For more information on managing cookies, refer to your browser's help documentation.
8. 1 Security Measures. 388jl.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
8.2 Your Responsibility. While 388jl.com takes all reasonable steps to protect your data, you are also responsible for maintaining the security of your account credentials. Do not share your 388jl.com username or password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.
8.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 388jl.com will notify affected players without undue delay and in accordance with applicable Philippine data protection regulations.
As a player on 388jl.com, you have the following rights with respect to your personal data, subject to applicable Philippine law:
To exercise any of these rights, please contact the 388jl.com Data Privacy team via the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.
The 388jl.com Platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gaming regulations. We do not knowingly collect personal information from persons under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on 388jl.com, please contact our support team immediately.
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.
The 388jl.com Platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 388jl.com Platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as 388jl.com has no control over and assumes no responsibility for their content or privacy practices.
12.1 Right to Amend. 388jl.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
12.2 Notification of Changes. Where changes to this Policy are material, we will notify registered players via email or in-platform notification prior to the changes taking effect. Your continued use of the 388jl.com Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
12.3 Review Regularly. We recommend that you review this Privacy Policy periodically to stay informed of how 388jl.com is protecting your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 388jl.com, please contact our Data Privacy team:
Our team serves players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City — and is committed to handling your data with the utmost care and transparency.
388jl.com is built on trust. With secure GCash and Maya payments, encrypted accounts, and full PAGCOR-regulated fair play, you can focus on what matters — enjoying the game. 21+ only.
21+ This platform is strictly for adults aged 21 and above. Gambling is addictive. Know when to stop.